Delivery, returns and exchanges

We want you to love your ComfyCo blanket. If something is not right with your order, please let us know so we can help make it right.

A return or refund may be requested where your blanket:

• arrives damaged;
• has a manufacturing defect;
• is not the item, colour or size you ordered; or
• does not meet applicable quality requirements.

Please submit a return request with your order number, a description of the problem and clear photographs where reasonably possible.

Please do not send your blanket back before your request has been reviewed and return instructions have been provided.

Changed your mind about your colour or size? We understand.

ComfyCo offers voluntary exchanges on eligible standard blankets when an exchange request is submitted within 14 calendar days of delivery.

To qualify for a voluntary exchange, the blanket must be:

• unused;
• unwashed;
• clean;
• undamaged; and
• in its original resalable condition.
  

Exchanges are subject to the requested colour and size being available.

For voluntary colour or size exchanges, the customer is responsible for the cost of returning the original blanket and delivering the replacement.

If the replacement costs more, the difference must be paid before dispatch. If it costs less, the appropriate difference will be refunded.

Please do not send your blanket back before your request has been reviewed and return instructions have been provided.

If your blanket arrives damaged, has a manufacturing defect or we sent you the incorrect item, colour or size, please contact us as soon as reasonably possible.

Your return request should include your order number, details of the problem and clear photographs where reasonably possible.

Where the problem is confirmed to be a ComfyCo error or qualifying defect, ComfyCo will cover the reasonable return courier costs and provide the appropriate remedy.

Depending on the circumstances and your rights under applicable South African consumer law, this may include a repair, replacement or refund.

Nothing in this policy limits your statutory consumer rights.

Where the statutory cooling-off provisions applicable to an online transaction apply, you are entitled to cancel your purchase within 7 days after receiving the goods without giving a reason.

In these circumstances, the customer may be responsible for the direct cost of returning the blanket.

The blanket should be cared for while in your possession and returned in its original condition wherever reasonably possible.

Custom made products made to a customer's specifications or clearly personalised, are excluded from this cooling-off right.

Custom-made, specially sized or personalised blankets cannot ordinarily be returned or exchanged simply because you have changed your mind.

This does not affect your rights if the item is defective, damaged or incorrectly supplied.

Standard Sizes and Colours are automatically excluded from the Custom category.

For hygiene and quality reasons, we cannot accept a voluntary exchange where a blanket has been:

• used or washed;
• stained or soiled;
• damaged or altered;
• returned with strong odours;
• returned with excessive pet hair; or
• otherwise returned in a condition that cannot be resold.
  

Damage caused by incorrect washing, high heat, ironing, misuse, normal wear and tear or failure to follow the product care instructions is not considered a manufacturing defect.

These limitations do not remove any statutory rights you may have.

Please complete the appropriate return or exchange request form before sending anything back to us.

For a return request, we may ask for:

• your order number;
• your name and contact details;
• the item concerned;
• the reason for your request;
• a description of the problem; and
• clear photographs where reasonably possible

For an exchange request, please tell us your current colour and size, the replacement you would like and confirm that the blanket remains unused, unwashed and in resalable condition.

Once we receive your request, ComfyCo will review it and contact you with the next steps.

Please do not courier a blanket back before receiving return instructions from us.

If the return is required because of a confirmed ComfyCo error, damaged item or qualifying defect, ComfyCo will cover the reasonable return delivery costs.

For voluntary colour or size exchanges, the customer is responsible for the return courier cost and the cost of delivering the replacement.

For qualifying change-of-mind online returns, the customer may be responsible for the direct cost of returning the goods.

Once an approved return has been received and processed, the refund will be issued using the original payment method where possible.

Bank and payment-provider processing times may mean that the funds take several additional business days to appear in your account.

Where a statutory cancellation period applies, refunds will be processed within the period required by applicable South African law.

Clear photographs help us understand what went wrong and process your request more quickly.

Where reasonably possible, please include:

• a photo showing the full blanket;
• close-up photos of any damage or
• defect;
• a photo of the product label where
• relevant; and
• photos of the packaging if the parcel
• arrived damaged.

We may request additional information where reasonably necessary to assess your claim.

Every ComfyCo blanket comes with a 3-month workmanship warranty from the date of delivery. 🤍

This warranty is there to give you peace of mind and covers genuine faults related to the making of your blanket, such as:

• Stitching or seams coming apart due to a workmanship fault
• Manufacturing defects
• Faults that were already present when your blanket was received

The workmanship warranty does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by pets
• Stains, burns, cuts or snags
• Damage caused by incorrect washing, drying or care
• Damage caused by misuse or improper storage
  

If you believe your blanket has a workmanship fault, please contact us within the 3-month warranty period with your order number, a description of the issue, and clear photos of the affected area.

We’ll review it carefully and help with the best next step. Depending on the issue, this may include a repair, replacement, or another suitable resolution.

Items that arrive damaged or incorrect should be reported as soon as possible and will be handled separately from the workmanship warranty.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.