Terms of service

Terms & Conditions

Effective date: July 2026

These Terms & Conditions (“Terms”) govern use of the ComfyCo website and purchases made from ComfyCo. By placing an order, the customer agrees to these Terms, subject always to rights that cannot lawfully be waived or limited.


1. About ComfyCo

Enterprise name: ComfyCo (Pty) Ltd
Legal status: Private Company, South Africa
Registration number: 2026 / 571193 / 07
Registration date: 20 July 2026
Director: Mariolize Adendorff
Registered / postal address: 673 Prince George Avenue, Brenthurst, Brakpan, Gauteng, 1541, South Africa
Website: comfyco.co.za
Email: hello@comfyco.co.za
Phone / WhatsApp: 084 430 1543
Customer-service hours:

Monday - Friday

08:00–16:00 (excluding public holidays unless otherwise stated.)


Legal-service address

Unless ComfyCo publishes another address for legal service, the registered office above is the physical address at which legal documents may be received. This is not a standing public returns address; approved return instructions are provided separately.


1.1 Scope

These Terms apply to orders placed through the ComfyCo online store and, where relevant, to orders arranged directly with ComfyCo. Product-specific or promotional terms displayed at the time of purchase also form part of the agreement. If there is an unavoidable conflict, mandatory law and then the product-specific terms applicable to that order will take priority.


2. Products, handmade characteristics & information

ComfyCo sells handmade comfort products, including Plush Fleece blankets, the ComfyCo Cuddler, the ComfyCo Snuggler, Gift Cards and related items. Finished textile products are handmade locally by ComfyCo in South Africa; the fabric itself is manufactured elsewhere.

  • Blankets are made from Mongolian Plush Fleece currently specified as 100% polyester.
  • Current standard blanket sizes are Small 150 × 100 cm, Classic 150 × 150 cm and Large 150 × 250 cm.
  • Because products are handmade, finished blanket dimensions may vary by approximately ±2 cm.
  • Colours displayed on screens may differ slightly from the physical fabric because of device, lighting and display settings.
  • ComfyCo does not currently offer fabric swatches or colour samples.
  • Product descriptions, photographs and size guides are intended to help customers choose, but minor handmade variation that does not amount to a defect may occur.

 

2.1 ComfyCo Cuddler

At the date of these Terms, the ComfyCo Cuddler is an official ComfyCo product in pre-launch status and is not yet available for normal ordering. The current standard size is 150 × 150 cm. Its current construction has a head opening only, a 3–4 cm seam/opening construction, and no hood or pockets. Any launch date, final price, availability or final production specification displayed at the time of purchase will govern purchases made after launch.


2.2 ComfyCo Snuggler

At the date of these Terms, the ComfyCo Snuggler is an official ComfyCo product in pre-launch status and is not yet available for normal customer ordering. Further product specifications, pricing and final availability remain to be confirmed by ComfyCo. Any final specifications, pricing, availability or other product information displayed at the time the Snuggler becomes available for purchase will govern orders placed after launch.


3. Availability, stock & made-to-order production

ComfyCo operates using a combination of available stock and made-to-order production. An item shown on the website is not guaranteed to remain available until the order is accepted and the required payment is confirmed.

  • Completed products that are already in stock are normally prepared for dispatch within approximately 3–5 working days, unless a different period is displayed or agreed.
  • Made-to-order products are normally prepared for dispatch within approximately 7–10 working days, unless a different period is displayed or agreed.
  • If ComfyCo cannot fulfil an order or an agreed substitute is not accepted, ComfyCo will notify the customer and provide the remedy required by applicable law.
  • Lead times may be affected by material availability, order volume, public holidays or circumstances beyond ComfyCo’s reasonable control. Where a changed lead time materially affects an order, ComfyCo will communicate with the customer.

 

4. Prices, payment & order acceptance

Prices are stated in South African Rand. The live website / checkout is the current price source. Any dated price list in an internal company record is a snapshot only. The price accepted at checkout, together with disclosed delivery charges and other applicable amounts, is the amount payable for that order.

  • Current payment options include Ozow (including supported card/payment methods made available through the gateway), manual bank deposit / EFT where offered, and ComfyCo Gift Card. Available methods are shown at checkout.
  • PayJustNow is not currently active and must not be treated as an available payment option unless the live checkout later confirms activation.
  • Payment may be processed through third-party payment providers. Their own technical and security processes may apply.
  • ComfyCo may reasonably verify payment or order information before production or dispatch.
  • An automated acknowledgement confirms that an order was received; it does not override a later lawful cancellation, correction or refund where an item is unavailable, pricing is clearly erroneous, payment fails, fraud is reasonably suspected or the law requires another outcome.


4.1 Pricing errors

If a genuine and obvious pricing or technical error is discovered before fulfilment, ComfyCo will contact the customer before proceeding. The customer may accept a corrected price where lawful or cancel for a refund of amounts already paid. ComfyCo will not use this clause to avoid a valid transaction merely because a price later becomes less favourable to ComfyCo.


5. Custom colour, size & Cuddler requests

ComfyCo accepts requests for custom colours, custom sizes and custom Cuddler variations. A request is not automatically accepted.

  1. The customer submits the applicable Custom Colour Request Form, Custom Size Request Form or other requested information.
  2. ComfyCo reviews feasibility, fabric/material availability, production requirements, price and lead time.
  3. ComfyCo confirms whether the request can be accepted and provides final pricing and production details.
  4. The custom order becomes binding once the customer accepts the final details and completes the required payment or other agreed confirmation.

Typical custom production time is 7–10 working days unless another period is agreed. Custom pricing is quoted individually until ComfyCo adopts a formal custom-pricing formula.

Change-of-mind treatment for custom goods

Goods made to a customer’s specifications or clearly personalised may be excluded from the seven-day online cooling-off right under the Electronic Communications and Transactions Act. This does not remove rights relating to defective, unsafe, damaged or incorrectly supplied goods.


6. Delivery & collection

Door-to-Door: R99 delivery fee
Pargo Click & Collect: R69 delivery fee
Free delivery: Orders over R1,000 qualify for free delivery under the current policy
Collection: Free by appointment in Brenthurst or Kempton Park

ComfyCo currently delivers within South Africa only and does not accept or fulfil international orders.

  • Courier transit time after dispatch depends on the courier, destination and service level. ComfyCo therefore does not promise a fixed courier transit period unless one is expressly confirmed for the order.
  • Tracking or collection information will be provided where available.
  • For Pargo, the customer must collect from the selected pickup point in accordance with the collection notification and provider rules.
  • For ComfyCo collection, the customer must arrange an appointment in advance. Exact collection details are confirmed when the appointment is booked.
  • If someone else will collect an order, the customer should notify ComfyCo in advance and comply with reasonable verification requirements.

 

7. Changes or cancellation before dispatch

A customer who wants to change or cancel an order should contact ComfyCo as soon as possible. A requested change or cancellation is not guaranteed once cutting, custom production, packing or dispatch preparation has started. The outcome also remains subject to any cancellation or other consumer rights that apply by law. If ComfyCo agrees to a change that affects price, size, colour or delivery, any price difference or revised lead time will be confirmed before the change is finalised.


8. Voluntary exchanges for standard products

In addition to any non-waivable statutory rights, ComfyCo currently offers a voluntary exchange option for eligible standard items when the request is submitted within 14 calendar days after delivery.

  • The item must be unused, unwashed, clean, undamaged and in original resalable condition.
  • The requested replacement is subject to availability.
  • For a voluntary exchange, the customer pays the cost of returning the original item and the cost of delivering the replacement.
  • If the replacement costs more, the customer must pay the difference before dispatch. If it costs less, the applicable difference will be refunded.
  • Used, washed, stained, soiled, altered or damaged items, items with strong odours or excessive pet hair, and items that cannot reasonably be resold will not qualify for a voluntary exchange.

 

9. Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies, a consumer may cancel an electronic transaction for goods without giving a reason and without a penalty within seven days after receipt of the goods. The customer may be charged the direct cost of returning the goods. If payment was already made, the Act provides for a full refund within 30 days after cancellation

Important distinction

ComfyCo’s ordinary made-to-order production of a standard size and standard colour is not automatically treated in these Terms as a “custom” order. The statutory exclusion is relevant where goods are made to the consumer’s specifications or are clearly personalised, subject to the law and the facts of the order.

 

10. Defective, damaged or incorrect goods

Nothing in these Terms limits the consumer’s rights under the Consumer Protection Act 68 of 2008 or other applicable law. The CPA provides an implied warranty of quality. For qualifying goods that fail the applicable quality standards within six months after delivery, the consumer may have statutory rights to return the goods at the supplier’s risk and expense and choose the remedy provided by the Act, including repair, replacement or refund.

  1. Submit the ComfyCo Return Request Form as soon as reasonably possible.
  2. Provide the order number, a clear description of the issue and photographs where reasonably possible.
  3. Do not send the item before ComfyCo provides the approved return destination and courier instructions, unless the law requires another process.
  4. Where the issue is confirmed as a ComfyCo error or qualifying defect, ComfyCo will cover reasonable return courier costs where required and provide the appropriate remedy.

Administrative forms do not remove legal rights

The Return Request Form and approval workflow are intended to organise returns and courier instructions. They are not intended to prevent a consumer from exercising a right that cannot lawfully be restricted. ComfyCo’s registered business address is not a standing public returns address; customers should use the return destination supplied after a return is approved.

 

11. Additional 3-month workmanship warranty

ComfyCo provides an additional 3-month workmanship warranty from the date of delivery for its handmade blankets and Cuddler. This is a ComfyCo business warranty and does not replace, shorten or exclude the statutory six-month implied warranty of quality or any other right that applies under South African law.

Examples normally covered:

  • Stitching or seams coming apart because of a genuine workmanship fault
  • Manufacturing defects
  • Faults present when the item was received
  • Genuine construction/workmanship issues

Examples not covered by the additional workmanship warranty:

  • Normal wear and tear
  • Accidental or pet damage, chewing, scratching or snagging
  • Stains, burns, cuts or snags
  • Damage caused by incorrect washing, drying, high heat or ironing
  • Misuse or improper storage

 

12. Product care

Customers should follow the product care label. The current core care instructions are: machine wash cold on a gentle cycle; use mild detergent; do not bleach; avoid fabric softener; tumble dry low or air dry; avoid high heat; and do not iron. Store products clean and completely dry in a cool, dry place and avoid rough handling or surfaces that may cause pilling, snags or unnecessary wear. Where an item-specific sewn-in care label contains more specific instructions, the item label controls.

Failure to follow care instructions may affect a claim where the damage was caused by the incorrect care. This does not exclude a statutory claim for an unrelated defect.

 

13. Gift Cards

ComfyCo Gift Cards are official store items. The following current rules apply, subject to applicable law:

  • Gift Cards are valid for three years from the date of issue, or until the full value has been redeemed, whichever occurs first, unless a longer period is agreed.
  • Gift Cards may be used toward eligible purchases on the ComfyCo website.
  • Partial redemption is allowed and the remaining balance stays available until used or expiry.
  • If an order exceeds the Gift Card balance, the difference must be paid using another accepted payment method.
  • Gift Cards themselves are non-refundable and non-returnable except where required by law.
  • Gift Cards cannot be exchanged for cash except where required by law.
  • Lost, stolen or unauthorised Gift Card codes ordinarily cannot be replaced.

 

14. Complimentary gift

ComfyCo has a permanent free-gift policy. A complimentary hair scrunchie is included at no additional charge with each physical ComfyCo item purchased. The scrunchie is a free item and does not reduce the price paid for the purchased product. ComfyCo will colour match the scrunchie where possible using suitable available material, but an exact colour match is not guaranteed.

Gift Card-only orders

A Gift Card-only purchase does not qualify for a physical scrunchie because no physical ComfyCo product is being fulfilled. Where an order also contains qualifying physical ComfyCo items, the free-gift rule applies to those physical items.

 

15. Comfy Rewards, wishlist & promotions

ComfyCo currently operates Comfy Rewards, website wishlist functionality and promotional/marketing features. Any specific earning, redemption, expiry, eligibility, cancellation or promotional rules displayed in the live Comfy Rewards panel or for a particular offer apply in addition to these Terms. Rewards or promotional benefits are not redeemable for cash unless expressly stated or required by law.

ComfyCo does not currently operate the previously considered “buy any two blankets and receive 10% off” bundle promotion. Promotions may be introduced, amended or withdrawn prospectively, but any valid promotion already accepted as part of an order will be honoured according to its stated terms.

15.1 BackaBuddy initiative

ComfyCo currently operates a business initiative under which R5 from each completed order supports its BackaBuddy campaign. This contribution is made by ComfyCo and is not an additional customer charge unless the checkout expressly states otherwise. Campaign details may be updated separately from these Terms.

 

16. Newsletter & marketing communications

Customers may choose to subscribe to ComfyCo marketing communications where that option is offered. Marketing communications and personal information are handled in accordance with applicable privacy and direct-marketing law and the ComfyCo Privacy Policy. Customers may use the unsubscribe or opt-out method provided in a communication or contact ComfyCo for assistance.

 

17. Privacy & personal information

ComfyCo has a separate Privacy Policy. That policy explains how personal information is collected, used, stored and otherwise processed. Personal information may be used as reasonably necessary to operate the store, process and fulfil orders, arrange delivery or collection, provide support, manage returns/exchanges, maintain required records and send permitted communications.

Information Officer: Mariolize Adendorff.

The Privacy Policy should be read together with these Terms.

 

18. Website use & intellectual property

ComfyCo’s brand name, logos, original website copy, product photographs, graphics, product designs and other original content are owned by or licensed to ComfyCo unless stated otherwise. Customers may use the website for personal shopping and ordinary lawful purposes. Content may not be copied, republished, sold, scraped or commercially exploited without permission where such use would infringe ComfyCo’s rights or applicable law.

  • Do not misuse the website, interfere with its security or operation, introduce malicious code, attempt unauthorised access or use the website for unlawful purposes.
  • Do not submit false, fraudulent or misleading order information.
  • Links or services provided by third parties may be governed by their own terms and policies.

 

19. Reviews, messages & customer content

If a customer voluntarily sends a review, testimonial, photograph or other content for possible marketing use, ComfyCo should obtain the permission appropriate to that use. ComfyCo will not present an unverified rating or review claim as fact. Nothing in this clause transfers ownership of a customer’s content beyond any permission the customer actually grants.

 

20. Gift messages

A complimentary gift message is available on request at no additional charge, up to a maximum of 200 characters. ComfyCo does not currently offer gift wrapping. The exact presentation of the message may depend on the packing format available for the order.

 

21. Liability & statutory rights

ComfyCo will not seek to exclude or limit liability or consumer rights where South African law does not permit that exclusion or limitation. This includes rights relating to unsafe, defective or poor-quality goods and any other mandatory consumer protection.

Subject to the above, ComfyCo is not responsible for loss caused solely by events outside its reasonable control, customer misuse, failure to follow care instructions, incorrect address information supplied by the customer, or third-party service interruption where ComfyCo has taken reasonable steps and remains responsible only to the extent required by law.

 

22. Events beyond reasonable control

If production, dispatch or another obligation is delayed by circumstances beyond ComfyCo’s reasonable control, ComfyCo will communicate material delays and take reasonable steps to minimise the effect. This clause does not remove a customer’s cancellation, refund or other rights where the law provides them.

 

23. Complaints & dispute handling

Customers are encouraged to contact ComfyCo first so that a complaint can be reviewed promptly. This does not prevent a customer from approaching a consumer authority, ombud, tribunal or court that has jurisdiction.

Email: hello@comfyco.co.za
Phone / WhatsApp: 084 430 1543
Hours: Monday–Friday, 08:00–16:00

 

24. Changes to these Terms

ComfyCo may update these Terms prospectively to reflect changes in products, operations, law or the website. The version applicable to an order is the version made available when the order is placed, except where a later change is required by law or is more favourable to the consumer and is applied by agreement.

 

25. Governing law

These Terms and ComfyCo transactions are governed by the laws of the Republic of South Africa. Nothing in this clause removes a consumer’s right to rely on any mandatory jurisdiction or remedy available under applicable law.

 

26. Electronic transaction information

For purposes of electronic transactions, ComfyCo intends the website and these Terms to provide customers with the business identity, contact details, product information, price and delivery information, payment methods, applicable guarantees, processing / dispatch information, return and refund rules, privacy information and cooling-off information required for informed online purchasing. Customers should be given an opportunity to review and correct an order before final submission.

 

End